Time
In today’s busy mentality, we’re constantly looking for more time, meaning it’s already precious as it is. Time does not wait, and Hilti is never late, well almost! Read on….
· Maximum downtime of 3 days: Tools are one of the most important resources on a jobsite and if it’s a matter of only 3 days – there are plenty of other jobs that workers can focus on. 3 days too long? We have a a service where you get a free loan tool, so you don’t even need to wait the 3 days to get on with job in hand!
· Pick-up and drop-off: Don’t worry about having to drive around picking-up and dropping-off the tool, just call us to report a repair and they take care of the logistics as well as the costs. When you call us, we answer the call in 9 seconds (on average) and you’ll have the pleasure of chatting with a person and not a robot at the other end.
· Don’t go hunting for your Purchase Order details: Usually when a tool breaks down we need to search our emails for the purchase order for a reference number but in the case of Hilti tools, the tool’s serial number is enough information to report a repair. Also, you don’t need to register a tool to be entitled to the warranty.
No repair quotation: To generate a quotation could take many days since the tool needs to be dismantled and analysed. But in our case, we have a maximum cap on the repair cost so it can be sent to the repair centre without worrying about how much it would cost you