Excellent products, solutions and services is what you expect from Hilti.

A face-to-face meeting, at a location suitable for you, at least once a month. Thanks to the Hilti direct sales model you get a dedicated Account Manager, available on the phone, on email or on-site. Highly-trained and knowledgeable about your business and trade, they can support you with applicationadvice, technical know-how, product demonstrations, and much more. Driving around in their distinctive red Hilti van, full of the latest and greatest products, they can meet you at a location of your choice, at least once a month.

Calls answered within 10 seconds by our Hilti team, with over 90% of requests serviced immediately. At Hilti, all our customers are greeted by one of our highly-trained Hilti team members, based in Manchester, not put through a voice recognition menu or be asked to type your details in. We answer calls within 10 seconds (on average) and our knowledgeable team resolve over 90% of all enquiries on the very first call.

Convenient locations nationwide for expert in-store advice and free Click & Collect. Hilti Stores are more than just retail centres. Conveniently located across the country, they’re a place where you can have the full Hilti experience. Shop across the portfolio, receive expert service, consultancy and product demos, get information on new innovations and attend special events. Need something in a hurry? With Click & Collect you can check stock availability online, select the nearest (or most convenient) store for collection and pick it up just an hour later. What’s more, it’s completely FREE!

Access to a dedicated finance contact who understands your business and its history. Our customer-orientated finance department ensures that you have a dedicated contact to develop and build your ongoing relationship with us. They are highly skilled to ensure that any bespoke finance requirements are understood and delivered to support the evolving demands of your business. Services such as e-invoicing, direct debit and consolidated billing are examples of what’s available to you.

Access to a Tool Service Representative to advise on all aspects of your repair. Hilti tools are built to last, but if a breakdown does occur, you will have access to a dedicated Tool Service Representative to take care of it quickly and professionally. Working across the full Hilti portfolio, they can discuss the most effective repair options, make recommendations based on the tool repair history and provide guidance on how to proactively prevent issues in the future.

Get your tool repaired, cleaned and serviced in five days or it’s FREE! Hilti Tool Service guarantees you an unmatched tool turnaround time. In five business days, you’ll get your tool back in your hands - repaired, cleaned and fully-serviced - from our state-of-the-art repair centre in Glasgow. If it takes longer, your repair is free of charge. Tool repairs are also pleasantly predictable, as fixed costs and repair cost limits mean there’s no financial guess-work. They are also incredibly simple: just one call or click and we’ll take care of the rest - from on-site pick-up to on-site delivery - no registration or proof of purchase required. *Available from January 2017, conditions apply