Online Repair Booking
24/7 Online Repair Booking
Easily book repairs 24/7 through the online portal, with pickup and delivery included.
Making tool repair easier for you
Pickup
Repair Pickup
Enjoy faster, easier repairs with our pick-up service. Schedule collection as soon as the next business day.
Replacement
Tool Replacement
Fleet customers who use our online portal for repairs can easily request a loan tool to arrive the next working day.
Cost Limit
Repair Cost Limit
To help provide cost predictability, Hilti provides a Repair Cost Limit of purchased tools to 40% of the cost of a new tool.
Online Repair Booking
24/7 Online Repair Booking
Easily book repairs 24/7 through the online portal, with pickup and delivery included.
Pickup
Repair Pickup
Enjoy faster, easier repairs with our pick-up service. Schedule collection as soon as the next business day.
Replacement
Tool Replacement
Fleet customers who use our online portal for repairs can easily request a loan tool to arrive the next working day.
Cost Limit
Repair Cost Limit
To help provide cost predictability, Hilti provides a Repair Cost Limit of purchased tools to 40% of the cost of a new tool.
TRACKING REPAIRS ONLINE JUST GOT EASIER
Register now to unlock the full benefits
Our new and improved online repair service offers so much more if you need to organise a tool repair. Some of our latest features mean you can now:
Get a tracking link that can be accessed without the need to log in
View the expected date of pickup and delivery of your tools
Change the delivery address of a tool before it’s repaired
Free tool repairs with Fleet Management
We manage your tools so you can take care of your business
With our Fleet Management solution, all your tool needs including use, service and repairs are covered within the fleet fee. You get free repairs and loan tools while you wait. All this helps reduce downtime and create more visibility over what you're spending on tools and equipment.
Measuring tool calibration service
Service includes verification of accuracy, adjustment and a calibration certificate
We offer a calibration service to test and readjust your Hilti measuring tools including laser meters, rotating lasers, point and line lasers, concrete scanners and total stations. You will receive a calibration certificate confirming that the tool complies with its original manufacturer’s standards.
Tool Services FAQs
Requesting a tool repair online is simple, fast and convenient – allowing you to track the status of your repair along the way.
Log in to your Hilti account
Click on 'Manage my tools' at the top of the browser window
Select 'My repairs'
Check the box(es) to select tool(s) you want and click the 'Repair' button
Fill out the request form, delivery options, purchase order number and click 'Submit Order'. Shipping label(s) will be emailed to you – print, attach to box and ship
Further detailed instructions can be found here.
When you submit a tool repair request on Hilti Online, you'll be able to track the progress of the repair online, anytime, anywhere.
To track the status of your tool repair:
Log in to your Hilti account
Click on your name at the top of the browser window
Select 'Repair tracking' under Tool management
Within the list of tools, find the one you want to track and select the corresponding arrow button in the far right column
You will then find detailed information about your tool and the status of the repair through 6 different steps: order received, tool is picked up, arrived in the Tool Service Center, tool in service, Tool service completed and shipping, and tool returned.
With Tool Fleet Management, all repair costs are covered, completed within three days, and delivered directly to your jobsite. Batteries, chargers and spare parts are also included.
With Tool Fleet Management, you can request a loan tool during the repair process to help reduce downtime and delay. With loan tools, you don't need to have back up tools on stock.*
To request a loan tool for a Fleet tool repair, simply select "Request loan tool" during Step 1 of the online repair process.
*Some exclusions apply
Repair Cost Limit is a Hilti service that can help provide cost predictability for customers by limiting repair costs of purchased tools to 40% of the cost of a new tool. This allows customers to better predict repair costs to help manage their bottom line.