Help Us Keep Repairs Fast, Safe and Efficient
How to guarantee safety and optimise your repair pick-up
Each week, hundreds of tools are picked-up and sent to our repair centre. Tools are received, sorted, repaired and sent back in record time to meet the requirements of your jobsites.
Each step from the pick-up to the repair centre is carried out by dedicated employees who handle and work on the various machines. These people are exposed to risks that can be avoided in advance and for which we can all take action.
Further detailed instructions can be found below to ensure a successful delivery to our repair centre.
It's time to get your tool ready for collection
Please follow the steps below to ensure a smooth collection process:
Securely pack your tool in a Hilti tool case or a suitable cardboard box.
Remove all inserts from the toolbox and ensure the tool is free from dust (e.g., from vacuum cleaners), petrol (e.g., from saws), cartridges (from DX tools), and gas cans (from GX tools).
Do NOT send lithium‑ion batteries.
We will not be collecting lithium‑ion batteries. Please do not include any lithium‑ion batteries with your shipment.
Be ready to hand over your tool to the carrier on the advised collection date and time.
Tool Collection takes place between 9am-5pm.
How do I pack my tool?
Important Notes
Pack your tool in a Hilti Tool case or suitable cardboard box.
Pack each tool in a separate box.
Tools: No Accessories
Tool body only inside the Hilti Tool case. Do not include any accessories (e.g. batteries, chargers, drill bits, chisels).
Vacuums: No Filter Or Base
Vacuums need to be sent to the Tool Service Centre without filter and the base section.
Petrol Saws: No Fuel
Concrete petrol saws need to be sent to the Tool Service Centre with an empty fuel tank.
What paperwork is needed?
Print a copy of the paperwork
Print paperwork received from Hilti and place it inside the box